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Once your order is out for delivery you will receive an email with a tracking link, so you can stalk that delivery all the way to the front door! You will also receive an email notification when the SugarStack has been successfully delivered.

MELBOURNE METRO

Of course!
Simply select our ‘Specific Day Delivery’ option at checkout and select your desired delivery date on the date picker. Deliveries are made 7 days a week for specific day orders.

See eligible Specific Day Delivery suburbs here.

REST OF AUSTRALIA

Unfortunately, specific day delivery is not offered outside Melbourne Metro.
If you need your SugarStack to be delivered by a specific date, we encourage you to order early or select our ‘Express Shipping’ option to ensure it arrives on time.

Shipping is only currently available within Australia.  However, we can offer international shipping options, so please email us at hello@sugarstack.com.au for pricing.

Oh no! Send me an email at hello@sugarstack.com.au and I will do my best to assist.

Yep! This service is only available through our ‘Standard Shipping’ or ‘Express Shipping’ services.

All deliveries sent using our ‘Standard Shipping’ or ‘Express Shipping’ service are sent with Authority to Leave. If no one is home to receive the delivery Australia Post drivers will attempt to leave the package in a safe place by the front door. If there is no safe place to leave the delivery a slip will be left, and the delivery will be taken to the nearest Australia Post outlet for collection.

All deliveries sent using our ‘Specific Day Delivery’ or ‘Same Day Delivery’ service are sent with Authority to Leave. If no one is home to receive the gift our drivers will attempt to leave the package in a safe place by the front door. They will also attempt to call the recipient. If there is no safe place to leave the SugarStack the driver will return the gift to us. We will then email you with instructions to pay a $10 re-delivery fee to cover the cost of re-sending your gift, once paid your gift will be re-delivered the following day. (This is why it’s important to make sure your recipient will be home on the day you select your delivery, so they don’t miss out!)

Unfortunately, we are unable to guarantee a specific delivery time, all our deliveries are made between 9am – 7pm. For business addresses, we will ensure delivery is made prior to 5pm.

Unfortunately, at this stage pick up is not available. 

Our team will contact you via email to arrange your payment for redelivery. Once payment is made your SugarStack is dispatched the following business day.